Return & Refund Policy

At Fuel IT Online, we strive to provide exceptional digital services tailored to your requirements. Due to the nature of our services, which often involve custom development, design, and consultation, our Return & Refund policy is governed by the following terms:

Eligibility for Refund

Refunds are only considered under specific circumstances such as:

Service not delivered as per initial agreement or scope of work.
Duplicate or erroneous payments due to technical issues.
Mutual cancellation of the project before the development phase begins.

Non-Refundable Conditions

We do not provide refunds in the following cases:

Once work has commenced and resources have been allocated.
Client fails to provide required inputs for project progress.
Change of mind after project approval.
Delays caused by third-party integrations or dependencies.

Requesting a Refund

To request a refund, please email us at support@fuelitonline.com with your order details and reason for the request. We will review your case and respond within 7 business days.

Dispute Resolution

If a dispute arises, our customer support team will work with you to resolve the issue amicably. Legal action will be the last resort after all channels of communication have been exhausted.

Eligibility for Refund

Refunds are only considered under specific circumstances such as:

Service not delivered as per initial agreement or scope of work.
Duplicate or erroneous payments due to technical issues.
Mutual cancellation of the project before the development phase begins.

The refund process will be initiated only if the service is not delivered within the stipulated timeframe. Once approved, the amount may take up to 15 business days to reflect in the client’s bank account, depending on the payment method and bank policies. Please note that refunds are not applicable once onboarding is successfully completed or the service has started.

For any return or refund-related queries, feel free to contact our support team.